Fix payment issues, such equally declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of dissimilar situations may trigger this message. Try these suggestions to resolve the effect:

  • If this bulletin is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this event.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments center, and effort the transaction again.
  • Attempt using a Google Play gift card to complete the transaction.
  • Endeavor using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If y'all're using a mobile device, effort using the product's mobile app (if an app is available).
  • If yous're using invitee checkout when the mistake occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Endeavor creating a new Google business relationship if you don't already take ane and visiting the Google Store to endeavour the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Annotation: These steps also apply if you lot see the mistake message "Your payment didn't go through. Delight try a unlike payment method or endeavour again later."

Try the following:

  1. Check to see if your payment method is up to appointment. If it isn't, update it in the Payments center, then endeavour your purchase again.
  2. Make sure y'all have plenty money in your account for the buy.
  3. If you're still having issues, contact your bank to see if there's a trouble with your account.
  4. Try making the purchase over again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If you see this message, information technology might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your account confronting fraud.
  • We demand a little more information to comply with Eu law (European customers merely).

To fix the issue, effort the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to process payment: Low card residual"

Yous might not have enough funds in your business relationship to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. Y'all must verify the menu before y'all can use it once again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Adjacent to the bill of fare that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll find a temporary charge on your bill of fare statement along with an viii-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If y'all attempt to verify the payment method again:

  1. Confirm which card you lot desire to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than 2 days: Await up to ii days.
    • If more than 2 days: Check your card statement. You should find a temporary charge from Google chosen "GOOGLE Examination," with an 8-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

You can't utilise this card for this buy. Endeavor to make the buy over again with a different card.

If the menu you want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Learn more about what to practice if you lot temporarily or permanently airtight your payments profile.

If you're still having trouble, contact back up.

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